Read through Atalis' testing policy to find out what our testing requirements are for all products on the Atalis marketplace.
Testing requirements
Products on Atalis are required to undergo batch testing to verify cannabinoid content. Each test must be undertaken by Atalis' ISO accredited laboratory partner, or by a registered, ISO accredited, 3rd party laboratory and have the certificates of analysis (CoAs) in PDF form uploaded to the corresponding product.
The test results must show that the cannabinoid levels shown in the CoAs are within a 10% deviation of the cannabinoid levels referred to on the product label, and that the THC level within the product is at legal levels (within a 0.2% deviation).
If this is not the case, we will either:
1. Ask that the labels are updated and product description for products that contain legal amounts of THC, but deviate more than 10% of what the label states, so that reflect the results shown in the CoA, within a deviation of 10% of the results.
or
2. Disable the product, making it invisible to buyers on the platform until a new batch is manufactured and a new CoA is produced that contain the results that correspond with the cannabinoid content stated on the label.
Testing services policy
The Services include the provision of laboratory testing services to Sellers in relation to cannabidiol-based products (“Testing Services”). Testing Services are not limited only
to products to be advertised and sold via the Platform. Tests in addition to cannabinoid potency tests are available for purchase from us via the Platform, although cannabinoid
potency tests are currently the only mandatory test required by us in relation to Restricted Products.
If you wish to place an order for Testing Services (a “Services Order”) then please follow the onscreen prompts. You may only submit a Services Order using the method
set out on the Platform. Each Services Order is an offer by you to buy the Testing Services specified in the Services Order subject to these Terms.
Our order process allows you to check and amend any errors before submitting your Services Order to us. Please check the Services Order carefully before confirming it.
You are responsible for ensuring that your Services Order is complete and accurate.
After you place a Services Order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your Services Order
has been accepted. Our acceptance of your Services Order will take place as described here.
Our acceptance of your Services Order takes place when we send an email to you to accept it (“Order Confirmation”), at which point, and on which date, the contract
between you and us for the supply of Testing Services will come into existence. The contract will relate only to those Testing Services confirmed in the Order Confirmation.
We use a third-party laboratory (the “Lab”) to provide the Testing Services. Nonetheless, your contract for the Testing Services is made between you and us.
If we are unable to supply you with the Testing Services for any reason, we will inform you of this by email and we will not process your Services Order and the contract
between us for such Testing Services shall automatically terminate. If you have already paid for the Testing Services, we will refund you the full amount. Other than the express
right to a refund set out here. we shall have no Liability for any termination of such contract.
You may cancel the contract for Testing Services and receive a refund if you notify us of your request to cancel prior to the arrival of the relevant sample(s) at the Lab. You
cannot cancel the contract after this time.
Sellers requiring Testing Services shall provide samples of products for testing in accordance with the requirements set out in this article.
In particular, a Seller must:
(a) print off and attach a copy of the PDF file we provide after a test is purchased;
(b) post the samples with the filled in PDF file at its cost to the Lab, using the address provided during the ordering process;
(c) ensure that such samples arrive at the Lab within six months of purchasing the relevant test(s).
The charges for Testing Services (“Charges”) are displayed at https://atalis.io/tests. The Charges depend on the type and number of tests required, and whether you already
have products available for sale on the Platform.
In the case of tests which relate to products to be advertised and sold via the Platform and which indicate that such products are within the acceptable legal parameters for
such products to be sold in the territory to which the products are intended to be supplied, we will upload the relevant Certificates of Analysis (and the results from such
certificate in text form) to the Platform once this certificate has been produced by the Lab. Sellers will also receive a copy of this certificate to the email address provided
during the ordering process.
Anticipated turnaround times for Testing Services are displayed on the Platform. Although we use reasonable endeavours to meet these turnaround times, these
turnaround times are estimates only, and failure to perform the Testing Services within such timeframes will not give you the right to terminate the contract between you and us
for Testing Services.
If you believe that the certificate of analysis provided to you displaying the results of the Testing Services is inaccurate, please contact us providing us with sufficiently detailed
information so that we may assess your query.
With regard to the Testing Services, you shall ensure that:
(a) the terms of your Services Order are complete and accurate;
(b) you cooperate with us in all matters relating to the Testing Services; and
(c) you provide us with such information and materials we may reasonably require in order to supply the Testing Services, and ensure that such information is
complete and accurate in all material respects.
If our ability to perform the Testing Services is prevented or delayed by any failure by you to fulfil any obligation listed here (“Your Default”):
(a) we will be entitled to suspend performance of the Testing Services until you remedy Your Default, and to rely on Your Default to relieve us from the
performance of the Testing Services, in each case to the extent Your Default prevents or delays performance of the Testing Services. In certain
circumstances Your Default may entitle us to terminate the contract;
(b) we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Testing Services;
and
(c) it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.
It is always possible that, despite our best efforts, some of the Testing Services on our Platform may be incorrectly priced. Where the correct price for the Testing Services is
less than the price stated on our Platform, we will charge the lower amount and if the correct price for the Testing Services is higher than the price stated on our Platform, we
will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Testing Services at the correct price or cancelling
your Services Order. We will not process your Services Order until we have your instructions. If we are unable to contact you using the contact details you provided
during the order process, we will treat the Services Order as cancelled and notify you in writing. However, if we mistakenly accept and process your Services Order where a
pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Testing Services and refund you
any sums you have paid. Alternatively, if we have already performed the Testing Services, we will not release the results of the Testing Services to you until you have
paid the correct amount.
The price of Testing Services excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes
between the date of your Services Order and the date of performance of the relevant services, we will adjust the VAT you pay, unless you have already paid for the Testing
Services in full before the change in VAT takes effect.